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This walk through will show you how to configure your macOS device to work with your domain based email address.

Sections

• Before you start
• Set up a new account
• Editing an existing account
• Still having issues

Before you start

You need to first set up your email address in cPanel. You can find information on that process here. Make a note of your email address and your email password so you can reference them when you go through the instructions.

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Set up a new account

1. Open macMail (Mail in your Applications)
2. Click on the Mail menu in the upper left-hand corner
3. Click Add Account... from the menu
4. You should now see a list of mail types to choose from. Choose Other Mail Account...
5. Fill in the requested information:
   • Full Name: The name you want to display with this email address.
   • Email Address: Your email address.
   • Password: The password you created for this email address.
6. Now click on Sign In to save the settings.

It's possible that you will see an error at this step: Mail can't verify the identity of autodiscover.example.com. That's fine; you can go ahead and click Connect.

If you see another error for the domain, click Connect again.

You will now need to choose between POP and IMAP protocol. The main difference between the two is that IMAP accounts sync with the mail server, while POP accounts will download the mail from the server. Choose whatever protocol you prefer.

Lastly, enter the Incoming Mail Server and Outgoing Mail Server. Both should be mail.example.com (replace example.com with your domain).

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Editing an existing account

If the account was already set up on the device, you will need to access the settings so you can update them. To access the settings:

1. Open macMail (Mail in your Applications)
2. Click on the Mail menu in the upper left-hand corner
3. Click on Preferences
4. Choose Accounts from the top menu.
5. Click on the account in question on the left hand side

You should now see a page with three tabs along the stop

• Account Information
• Mailbox Behavior
• Advanced

Note If you do not see Advanced and see Server Settings instead, you are using an newer version of macMail. Click here for a guide for that version.

Incoming Settings

First, on the Account Information tab:

• Account Type: will be either POP or IMAP (cannot be changed)
• Description: a nickname for the account, can be whatever you like
• Alias: should not need to be changed
• Email Address: your email accounts

• Full Name: this is what will show when you send an email (can be whatever you like)

• Incoming Mail Server: mail.example.com (replace example.com with your domain)

• User Name: the full email Address

• Password: the email Password

• Outgoing Mail Server (SMTP): this is the outgoing server settings, we will get into that later

• TLS Certificate) leave this at the default

Now, go to the Advanced tab. There are several options here, but you only need to be concerned with the following:

• Automatically detect and maintain settings: this should be unchecked
• Port: 995 for POP, 993 for IMAP
• Use TLS/SSL: this must be checked
• Authentication: this needs to be set to password

Once you have all of these settings set correctly, exit the window and the settings should be saved. If you need to correct the settings for outgoing as well, it is recommended that you ensure that the incoming mail is working first.

Outgoing settings

In order to update the outgoing settings, you need to access the SMTP server list. Go to the Account Information tab and click on the up-down arrow on the right of the Outgoing Mail Server (SMTP) field. Now select Edit SMTP Server List... from the menu.

You will get a popup window with a list of all of the SMTP servers set up on your machine. Select the server that matches the account you are working on. You should see two tabs at the bottom of the window:

• Account Information
  • Description: this describes the account, can be whatever you like
  • Server Name: mail.example.com (replace example.com with your domain)
  • TLS Certificate: leave at default settings
• Advanced
  • Automatically detect and maintain account settings: this should be unchecked
  • Port: 465
  • Use TLS/SSL: this must be checked
  • Authentication: this needs to be set to password
  • Allow insecure authentication: leave this unchecked
  • User Name: the full email Address
  • Password: the email Password

Click on Ok once your are finish to close the window.

Once you have these setting all entered correctly, save the settings and return to the main page of the Mail App. Your mail should now be working correctly.

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Still having issues

If there are still issues with sending and receiving emails, there are a few things you can try.

• Try restarting the Mail App to see if that corrects the issue. Sometimes the App gets hung up on something and a restart will help shake it loose.
• In the top menu, you should see the Mailbox menu. In the menu, you will see both Take all accounts offline and Take all accounts online. Try toggling the accounts offline and then online again.
• If all the settings are correct and the app is still failing, try restarting the machine to see if that corrects the issues.
• As a final option, you may try to delete the account and set it up again. This option should be your last resort and should only be attempted if you are using IMAP protocol. Deleting a POP account can lead to lost emails, if they are only saved on the device.

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If you have any questions, please be sure to reach out to our support staff by putting in a ticket.