Email Setup - Windows Mail

Windows Mail is the default mail client that comes with Windows 10. Here is how to set up your domain based email.


Before you start

You need to first set up your email address in cPanel. You can find information on that process here. Make a note of your email address and your email password so you can reference them when you go through the instructions.

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Accessing the account settings

Whether you are adding a new account or modifying an existing account, you will first need to access the accounts menu. There is two ways to find this.

  1. You can access the accounts menu by clicking on Accounts in the upper left-hand side, below + New Mail.
  2. You can open the menu by clicking on the gear icon in the bottom left-hand side, and then click Manage Accounts.

If this is your first time opening the app, it will open at the + Add Account page.

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Setting up a new account

To set up a new account, first access the Manage Accounts menu.

  1. In the Manage Accounts menu, click on + Add Account.
  2. You should now see a list of account types. Select Advanced Setup.
  3. Now, choose Internet Email
  4. Fill out the fields:
    • Email address: the full email address
    • User name: also the full email address
    • Password: the email password
    • Account name: this only describes the account, can be anything
    • Send your messages using this name: can be whatever you want
    • Incoming email server: (replace with your domain)
    • Account types
      • POP: download mail to local machine
      • IMAP: store mail on server and sync between devices
    • Outgoing email server: (replace with your domain)
  5. There should also be four checkboxes, they should be all checked.
    • Outgoing server requires authentication
    • use the same user name and password for sending emails
    • Require SSL for incoming email
    • Require SSL for outgoing email
  6. Click on Sign In once you have everything entered in.

You should now see the All done! screen if the email is added correctly.

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Modifying an existing account

To modify an existing account, you first need to access the Manage Accounts menu (see above).

  1. In the Manage Accounts menu, click on the email account you would like to update.
  2. On the account settings screen, be sure that the password is set correctly, and then click on Change mailbox sync settings.
  3. Scroll to the bottom of the Sync Settings page and click on Advanced mailbox settings. You should now see the server settings.
    • Incoming email server: (replace with your domain)
    • Outgoing (SMTP) email server: (replace with your domain)
    • Outgoing server requires authentication: must be checked
    • Use the same user name and password for sending mail: must be checked
    • Require SSL for incoming email: must be checked
    • Require SSL for outgoing email: must be checked
  4. Click done once all fields are updated.

Note You may notice that the port numbers in the server fields (Ex. If you see this, you can add the correct port numbers to the end of the server names. This should not be necessary, but if you are having issues with the account, give it a try.

  • POP:
  • IMAP:
  • SMTP:

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Still having issues

While more basic then most email clients out there, there is little that can go wrong with it.

  • If you are having issues connecting, see the note above regarding the port numbers in the server name.
  • Another issues is that sometimes, the Advanced mailbox settings section is not available. Unfortunately, there is nothing you can do with these account other then remove them and add them back.
  • As mentioned, this software is really basic and does not offer all the functionality that some may expect from a mail client. If you are looking for more advanced features, you may want to either upgrade to Outlook, or go with a different mail client, such as Thunderbird.

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If you have any questions, please be sure to reach out to our support staff by putting in a ticket.

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