Email Setup - Outlook (older versions)

Microsoft Outlook is the most common mail client that you will run into on the Windows OS. Here is how you can set up your domain based email in Outlook.


Sections


Before you start

You need to first set up your email address in cPanel. You can find information on that process here. Make a note of your email address and your email password so you can reference them when you go through the instructions.

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Accessing the Account Settings

In order to set up a new account on Outlook:

  1. Click on Tools in the upper menu bar (Note If you do not see this option in the menu bar, you are most likely using a newer version of Outlook, try this guide instead).
  2. Click on Account Settings. A new popup window will open titled Account Settings.
  3. On this window, you will see a list of all of the accounts currently set up in this Outlook installation.

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Setting up a new account

If there is not currently an email set up on this app, it will open at the Add Account screen by default.

In order to add a new account to Outlook, you first need to access the Account Settings:

  1. Once at the account settings page, you should see the list of emails in the bottom part of the window
  2. Above the email list, you should see several tabs, as well as a menu bar
  3. In the menu bar, click on New...
  4. When the new window loads, click on the option that includes POP or IMAP
  5. Click Next
  6. You should now be at the Add New E-mail Account page
  7. Ignore these fields and click the Manually configure server settings or additional server types in the bottom left
  8. Click Next
  9. On the Choose E-mail Service page, select Internet E-mail
  10. Click Next

From here, proceed to the Account Settings section.

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Modifying an existing account

In order to add a new account to Outlook, you first need to access the Account Settings:

  1. Once at the account settings page, you should see the list of emails in the bottom part of the window
  2. Above the email list, you should see several tabs, as well as a menu bar
  3. In the menu bar, click on Repair...
  4. Ignore these fields and click the Manually configure server settings or additional server types in the bottom left
  5. Click Next
  6. On the Choose E-mail Service page, select Internet E-mail
  7. Click Next

From here, proceed to the Account Settings section.

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Account Settings

Once you get to the Internet E-mail Settings page, you will see several fields. These will be the same regardless if you are adding a new account, or modifying an existing one.

  • User Information
    • Your Name: this is the name displayed when sending an email
    • E-mail Address: this is your full email address
  • Server Information
    • Account Type: choose IMAP (keep messages synced to the server) or POP (download messages locally)
    • Incoming Mail Server: mail.example.com (replace example.com with your domain)
    • Outgoing Mail Server (SMTP): mail.example.com (replace example.com with your domain)
  • Logon Information
    • User Name: your full email address
    • Password: your email address password
  • You should see a checkbox to Remember Password, this should be checked
  • Require logon using Secure Password Authentication (SPA) should not be checked

You should also see a button in the lower right of this window labeled More Settings ..., click it. Another window will open with three or four tabs at the top, depending of the version you are using:

  • General: we do not need to change anything on this tab
  • Outgoing Server:
    • My outgoing server (SMTP) requires authentication: this must be checked
    • Use same settings as my incoming mail server must be selected from the list
  • Connection: leave all settings at default
  • Advanced:
    • Server Port Numbers
    • Incoming server (POP or IMAP): 995 for POP, 993 for IMAP
    • Outgoing server (SMTP): 465
    • Note: Below the port numbers, you will either see a checkbox labeled This server requires an encrypted connection (SSL) or a drop down menu labeled Use the following type of encrypted connection. If it is a checkbox, is must be checked. If it is the dropdown menu, it must be set to SSL (or possibly SSL/TLS)

Once you heve everything added to the More Settings section, click OK

You should be back at the Add New E-mail Account page. Click Next to completed the set up. Outlook will test the settings and save once completed.

Congratulations!! You now have your email account set up on your Outlook.

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Still having issues

Other then the setting or password getting changed, there is typically not much that can go wrong with Outlook. However, recently, it has been following in MacMail's footsteps with the random setting changes after updates.

Follow the same troubleshooting steps as other mail clients:

  • Restart the App
  • Restart the machine
  • If all else fails, try removing the account and adding it back. This option should only be used with IMAP accounts, as deleting a POP account can lead to lost emails.
  • If you do decide to delete the account, you may get an error regarding the Data file. If you do get this error, you only need to click on the Data File tab and create a new file. The default settings will work fine.

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If you have any questions, please be sure to reach out to our support staff by putting in a ticket.

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